BlackBerry Forums Support Community - View Single Post - Remote password reset not working as expected

GurneeBES · 05-24-2012, 02:14 PM

I am running BES 5.0.3, using a 9650 with v6.0.0.254 as a test device.

When I click on "Specify new device password and lock device" and enter a new password for the device it does not show up on the new device. Even when the device locks (after 30 minutes), I can still use the original password to unlock the device. The only way the new password becomes active is once I plug the device into a laptop and open the Device Software.

My ultimate goal would be to remotely reset a password if a user forgets what they've set theirs as.

05-24-2012, 02:14 PM	#1 (permalink)
GurneeBES New Member Join Date: May 2012 Model: 9850 PIN: N/A Carrier: Verizon Posts: 1 Post Thanks: 0 Thanked 0 Times in 0 Posts	Remote password reset not working as expected Please Login to Remove! I am running BES 5.0.3, using a 9650 with v6.0.0.254 as a test device. When I click on "Specify new device password and lock device" and enter a new password for the device it does not show up on the new device. Even when the device locks (after 30 minutes), I can still use the original password to unlock the device. The only way the new password becomes active is once I plug the device into a laptop and open the Device Software. My ultimate goal would be to remotely reset a password if a user forgets what they've set theirs as.
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