View Single Post
Old 06-18-2012, 10:13 AM   #2 (permalink)
BlackBerry Elite
knottyrope's Avatar
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,045
Post Thanks: 338
Thanked 339 Times in 317 Posts
Default Re: Playbook video chat and ID

For 1

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from BlackBerry - BlackBerry Desktop Software - BlackBerry Software at

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

For 2, you have to do above backup and then wipe the playbook to swap BBID.
Try my first option as it usually works well.
unlock your phone here
I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline   Reply With Quote