| | Some names displayed in dialer, not in contacts
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Im supporting a user with a 9900 from Tmobile. I had him do an enterprise activation when he got the device and all went well. The device syncs calendar, contacts, and email.
The problem is with the dialer. Some phone numbers display names that are not in contacts and it is driving him (and me) crazy. It will show a name in the dialer but not in contacts.
I didn't believe him until I checked it myself. For example Suntrust bank's phone number displays in the dialer but it is not anywhere in the contacts. I'm dealing with a very unsophisticated user and aside from the enterprise activation, no other apps, email accounts or address book applications were installed. Any ideas other than doing a complete wipe? The email platform is Exch 2010 on an Intermedia BES.