View Single Post
Old 06-27-2012, 06:02 AM   #1 (permalink)
New Member
Join Date: Jun 2012
Model: 8520
Carrier: WIND
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Reactivate to a new BES

Please Login to Remove!


Our email server crashed and we had to reinstall it from scratch.
So, we had also to install a new Blackberry Enterprise Express Server (the old one could not connect to the new exchange server).

Now everything is ok with the server.

However we can not restore the old settings to our blackberries.

We have a full backup of the blackberries (contacts, memo, calendar, phone options ...).

The problem is that when we restore the contacts (thw memo and other options as well), it does not syncronize with outlook.

So we can have the contacts in the blackberry, but we can not synchronize them with outlook.

I have to mention that in the 'Contact options' of blackberry, there are two contact lists. One with the contacts that we restored , and one with zero entries of contacts.
The first contact list has 'wireless synchronization' as 'not available', while the other has 'wireless synchronization' turned on ("yes").

How could we restore the old contacts (and other settings), and synchronize with the outlook ?

Thanks in advance,
Best Regards
Offline   Reply With Quote