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Old 06-28-2012, 02:33 PM   #8 (permalink)
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Default Re: BES deletes device

I don't have an explanation for this, maybe some database glitch. I would just re-activate her and change the prepopulation setting in the registry, so you get the prepopulation even if device/user is known to the server. See details here:

KB04713-How to enable message prepopulation for all BlackBerry smartphone users on a BlackBerry Enterprise Server

Last edited by freakinvibe : 06-28-2012 at 02:35 PM.
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