| | Re: email attachments won't download
@thalaima: Your problem is different from the original poster as he is on BIS and your boss is on BES. So you would probably get a better response if you had posted a new thread in the BES Admins section.
Anyhow, how exactly have you restored his older Email back to his device? This normally doesn't work as all emails need a link to the mails on the server in order to be able to open / forward attachments. If you just copy mails, this link is not there and you can't download attachments.