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Old 07-10-2012, 07:31 AM   #8 (permalink)
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Join Date: Aug 2008
Location: Basel
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Default Re: Cannot connect new mail

that his 3G receiver is f*cked up,
If the 3G connection wasn't working properly, he would also not be able to receive email from BES.

Will it add the e-mail, as it was already existent in the previous settings of the phone ?
No, as the BIS config is stored on the carrier's BIS servers. Restoring a backup won't help you there. You have to login to the BIS server through the web portal or through the email setup wizard and set it up again.

If it says it cannot connect to the server, you first have to check if the server name you entered is correct and if it is answering to IMAP/POP3 requests. To do that you can either use telnet on the appropriate ports or use a IMAP mail client and do a quick setup to see if it works with the credentials given to you by your boss.
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