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Old 07-12-2012, 10:00 AM   #4 (permalink)
aiharkness
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Default Re: Mixed order of SMS and odd dates. Weird.

That's actually all the more reason to think it is not the device. You are an experienced BlackBerry user. You didn't have any trouble with the device. Now the only thing really different is it is on another user's line. Plus, time and date stamp is controlled at the network level and not on the device, from what I understand.

All I can say is I have seen issues raised on a carrier support forum where someone is having a weird issue that no one else is having, the user does everything possible on his end, customer service says there is nothing wrong on their end, but one of the carrier reps on the forum takes a personal interest and escalates the issue to a level where people know how to troubleshoot it on the carrier side, and it turns out to be a technical issue that ends up getting corrected on the carrier's end.

For those reasons I say it sounds like a carrier issue with that line. If I'm right, your real problem is how to get the carrier to see it that way and escalate your complaint to folks who will troubleshoot it.
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Last edited by aiharkness : 07-12-2012 at 10:01 AM.
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