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Old 07-18-2012, 08:59 AM   #1 (permalink)
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Model: 9300
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Default Cannot view PDF attachments

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Hello everyone,

All of a sudden we have lost the ability to view attachments on the 9300 handsets using OS6.
We have 9360 handsets using OS 7.1 and they can view the same attachments fine. All handsets are using the same BES policy

There have been no changes that I am aware of for these to stop working. .DOC and .XLS attachments can be viewed ok, it just seems to be a

Our BES was 503 MR7 but I've updated to MR8 today in case this fixed the problem.

Any idea what may cause this problem?

Many thanks

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