Folks, this happens many times in my environment already and my VIPs were whining like babies. Found out recently that it is a known device issue, and not the BES server's fault.
Article Title: Email messages may display embedded images from a previously viewed email
Article Number: KB26105
Link: KB26105-Email messages may display embedded images from a previously viewed email
Check it out, it may save your breath explaining to the VIP idiots... Resolution
This issue has been resolved in BlackBerry Device Software 22.214.171.1248 Bundle 1946 or newer
If users are not able to switch devices at the soonest, try the Workaround 1
in the KB article. Workaround 2
completely shut off automatic downloading of images and this will make your VIP babies whine again. This is best to leave this setting alone. Workaround 1
In order to work around this issue, please perform a Get Plain Text
on the email message then followed by Open attachment
to open all attachments in the message.
Note: Images would then be displayed properly or as in the mail client. Workaround 2
Turn off automatic downloading of inline images on the BlackBerry Enterprise Server and retrieve each image manually.
Complete the following steps:
1. BlackBerry Solution topology > BlackBerry Domain > Component view> Email > Select the server name >Messaging tab
2. Select Edit Instance
at the bottom of the screen.
3. Find the option under Messaging Options
field Automatic downloading of inline images turned on
, and select False