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Old 08-17-2012, 03:05 AM   #3 (permalink)
JaspErekpl
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Default Re: Blackberry Manager 4.1 doesn't allow for any settings

Quote:
Originally Posted by knottyrope View Post
what are your services for BES running as?
All the services for BES run as BESAdmin who is an administrator on the domain.

Quote:
Originally Posted by knottyrope View Post
Did you change all the BES services log on as?
Should I in my situation?

Quote:
Originally Posted by knottyrope View Post
Did you recreate the MAPI profile?
Yes, I did it as the first thing after I realised there's problem.
I Also restarted the services, restarted the server.

In logs I see only these 3 lines as problematic, but I couldn't get any information about the source and solution:
Code:
...
[40000] (08/17 09:43:49.511):{0x277C} [DIAG] EVENT=Syslog_disconnected, ERROR=10049, EVENTMSG="Connect failed to 0.0.0.0"
...
[30000] (08/17 09:43:52.355):{0x384} Access BBMgrAppResources using  rim_db_admin_security
[10000] (08/17 09:43:54.339):{0x384} Failed to load credential cache for accessing MDSS web services.
...
. See attached is the MNGR log (logging level is raised to 4, can it be higher?):

Code:
[30000] (08/17 09:43:49.433):{0x277C} Current Date: 2012/08/17
[30000] (08/17 09:43:49.433):{0x277C} [DIAG] EVENT=Thread_report, THREADID=0x277C, THREADNAME="DebugLogger"
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Current Process: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\bbmgrw32.exe
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Current Process logged on as: CONXXXX\[UNIQUE-ADMIN-USER], Start Time: Aug 17 2012 09:43:49, Uptime (seconds): 0
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Current Process id: 5420
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Computer Host Name: CONXXXX1, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Processor Identifier: x86 Family 15 Model 4 Stepping 1
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Processor Name String: Intel(R) Xeon(TM) CPU 3.00GHz
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Number of Processors: 2
[30000] (08/17 09:43:49.433):{0x277C} [ENV] 84 percent of memory in use.
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Total size of physical memory: 4193360 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Size of physical memory available: 633476 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Size of the committed memory limit: 6117476 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Size of available memory to commit: 3001492 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2031976 KB
[30000] (08/17 09:43:49.433):{0x277C} [ENV] Total HD bytes: 31461695488, Total free bytes = 5356675072
[30000] (08/17 09:43:49.464):{0x277C} [ENV] System up time: 2 days 21 hrs 51 mins 31 secs
[30000] (08/17 09:43:49.464):{0x277C} [ENV] Local Time Zone: Central Europe Daylight Time (GMT+01:00)
[30000] (08/17 09:43:49.464):{0x277C} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (08/17 09:43:49.480):{0x277C} [ENV] Local machine IP Address = 192.168.XXX.XXX
[30000] (08/17 09:43:49.480):{0x277C} [ENV] Local machine IP Address = 192.168.XXX.XXX
[30000] (08/17 09:43:49.480):{0x277C} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (C:\WINDOWS\System32\mswsock.dll)
[30000] (08/17 09:43:49.480):{0x277C} [ENV] Microsoft XML Parser 6.0: C:\WINDOWS\system32\msxml6.dll, Version: 6.20.2012.0
[30000] (08/17 09:43:49.480):{0x277C} [ENV] MDAC version: 2.82.3959.0
[30000] (08/17 09:43:49.480):{0x277C} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.5011.0
[30000] (08/17 09:43:49.495):{0x277C} [ENV] Running Process: System
[ ... REMOVED LONG LIST OF PROCESSES ...]
[30000] (08/17 09:43:49.511):{0x277C} [ENV] Running Process: bbmgrw32.exe
[40000] (08/17 09:43:49.511):{0x277C} [DIAG] EVENT=Syslog_disconnected, ERROR=10049, EVENTMSG="Connect failed to 0.0.0.0"
[30000] (08/17 09:43:49.526):{0x384} BlackBerry Manager Version 4.1.5.26 starting...
[40000] (08/17 09:43:49.589):{0x384} [ExchangeAdaptorDLL::GetProfileName] Using MAPI profile 'BlackBerryManager'.
[40000] (08/17 09:43:49.589):{0x384} Mailstore Type is 1 (Exchange).
[30000] (08/17 09:43:49.589):{0x384} Mailstore Connector initialized.
[40000] (08/17 09:43:51.589):{0x384} ConnectionPool: Created pool of 2 connections
[30000] (08/17 09:43:51.589):{0x384} [ENV] [DB] Connection String = Server=CONXXXX1;Database=BESMgmt;Trusted_Connection=Yes
[30000] (08/17 09:43:51.589):{0x384} [ENV] [DB] DBMS Name = Microsoft SQL Server;  DBMS Version = 08.00.0760;  Provider Name = sqloledb.dll;  Provider Friendly Name = Microsoft OLE DB Provider for SQL Server;  OLE DB Version = 02.70;  Provider Version = 08.10.3959
[35019] (08/17 09:43:51.589):{0x384} [ENV] [DB] Database Schema Version:  4.1.5 <4.1.2.2007.11.28>
[40000] (08/17 09:43:51.589):{0x384} [ODBCDatabase::SetMaxConnections] MaxConnection=2
[30000] (08/17 09:43:52.355):{0x384} Access BBMgrAppResources using  rim_db_admin_security
[10000] (08/17 09:43:54.339):{0x384} Failed to load credential cache for accessing MDSS web services.
[30000] (08/17 09:44:06.917):{0x221C} [DIAG] EVENT=Register_thread, THREADID=0x221C, THREADNAME="Unnamed"
[40000] (08/17 09:44:06.917):{0x221C} [rimdevicemanagementimpl::ThreadProc] Creating RIMDeviceMonitor
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::setDevice] GUID: PIN:0 PORT:1
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::refreshItem] GUID: PIN:0 PORT:1
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::refreshItem] Resetting item properties.
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::setDevice] GUID: PIN:0 PORT:3
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::refreshItem] GUID: PIN:0 PORT:3
[40000] (08/17 09:44:11.448):{0x384} [devicemgmt::refreshItem] Resetting item properties.
[40000] (08/17 09:44:11.511):{0x384} [rimdevicemanager::enablePort] Port:1 Enable: False Speed: 9600.
[40000] (08/17 09:44:11.511):{0x384} [rimdevicemanager::enablePort] Port:3 Enable: False Speed: 9600.
[30000] (08/17 09:44:11.558):{0x384} BlackBerry Manager has successfully started
[40000] (08/17 09:44:11.558):{0x384} LicenseManager: Starting.
[45056] (08/17 09:54:11.584):{0x170C} {ConnectionPool::GetConnection()}: new maximum connections in use count = 2
[40000] (08/17 09:57:08.489):{0x221C} [rimdevicemanagementimpl::ThreadProc] Destroying RIMDeviceMonitor
[30000] (08/17 09:57:08.489):{0x221C} [DIAG] EVENT=Unregister_thread, THREADID=0x221C, THREADNAME="Unnamed"
[40000] (08/17 09:57:10.801):{0x384} LicenseManager: Stopping.
[40000] (08/17 09:57:10.864):{0x384} [ExchangeAdaptorDLL::Uninitialize] Uninitializing MAPI connection.
[30000] (08/17 09:57:10.879):{0x384} BlackBerry Manager has shutdown
I'm new to all this stuff, I'm waiting for the proper training, is there hope for me?
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