I have a BBPB which has the latest o/s software - confirmed when logging on via wifi. However when I connect to my laptop, BB desktop software indicates v0.0.0 and requires that the software is updated. I have tried to update and the dialogue box indicates that the update is successful however the message is repeated.
Also the BBPB does not reflect as a drive on my or any other laptop at work. The problem is I have media files on the BBPB which i now cannot retrieve.(Holiday photos etc
) I have tried a back-up but when I try to restore the file to anothe BBPB a message comes up as the file is corrupt.