Please try the following suggestions.
- What BlackBerry OS is installed on your 7100v? It must be 4.0.2 or higher to work. Double-check by going to Settings > About.
- Do you have BlackBerry Desktop Manager or BlackBerry Device Manager installed on your computer? Was your BlackBerry connect to the PC during the install of either? If so, uninstall and reinstall with the BlackBerry disconnected.
- Are you getting a popup message stating the file or path can not be found? Is your USB cable damaged? Try using a different one if possible.
- Try opening a BMP file directly, right-click any BMP > Edit. What application did the BMP open in? This should duplicate the action taken immediatly following the screen capture.