View Single Post
Old 09-20-2012, 09:44 AM   #8 (permalink)
Knows Where the Search Button Is
Join Date: Jul 2008
Model: 8830
Carrier: Bell
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BES for GroupWise - Attachment issue

I'd be happy to post any additional information that may be relevant. I was a little shocked to hear that this is NOT affecting you, as it absolutely presents as a global issue. I wonder what makes your installation different.

Affected builds so far:

GW 8.0.2 HP1 / BES 5.0.1 MR6
GW 8.0.2 HP3 / BES 5.0.1 MR6
GW 8.0.2 / BES (this was reported by an end-user)

I do notice for the first two entries, an Windows Event Log is recorded that may be relevant:
Event ID: 26 - Application Popup
Application popup: BBConvert.exe - System Error : The program can't start because WMVCore.DLL is missing from your computer. Try reinstalling the program to fix this problem

These two BES Servers are running on Windows Server 2008 R2 Standard. The 4.1.6 BES is running on Windows Server 2000 SP4.

Groupwise is running on Netware 6.5 in all cases.

Steps to reproduce:

Open Word 2007/2010.
Create a document with any text.
Save document as .doc
Open GroupWise
Email document to BES-enabled recipient
Open attachment on Blackberry
Select "View" (do not open with Documents to Go)

Resulting Error: Unrecognized document format

Last edited by Bulbous : 09-20-2012 at 10:28 AM.
Offline   Reply With Quote