Originally Posted by ritmia
about your first check, do you mean the Desktop Manager ?
No, the Desktop Manager version shouldnt matter. When you connect your BlackBerry to the computer, is it detected as a BlackBerry device, or does it ask for drivers? You need to determine the OS installed on the BlackBerry itself. From the main screen, select Settings
. The third line on this screen should list the OS version.
Do any of the other JL_Cmder options work? Try option 1 (deviceinfo) or 2 (eventlog). Both of these should open a text document populated with the requested info from the BlackBerry.