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Old 10-06-2012, 03:01 PM   #1 (permalink)
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Join Date: Mar 2012
Model: 9360
Carrier: Virgin Mobile UK
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Default Help - Virgin 9360 upgrade seems to have frozen

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I've just downloaded the current OTA upgrade for my daughter's 9360 (just a newer build of OS 7.0 than the one that it came with) in the hopes of maybe dealing with an intermittent issue of SD card errors. I made sure the SD card was error-free before starting, in case the upgrade needed to use it.

The upgrade (33.9MB) downloaded and verified OK, and the phone was going though doing a backup of her current data. The last time I checked the screen it showed it was about 50% done with the backup phase, however about 30 mins later I looked again and the screen is now completely off and no buttons work at all (the charger is plugged in). I can't get it to do anything, and I'm sure an upgrade process shouldn't act like that with no progress indicator showing.

Any ideas? Is this normal for a Blackberry? And if not, what's my next step?

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