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Old 10-13-2012, 06:32 AM   #9 (permalink)
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
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Default Re: blackberry protect no longer working

I had similar, maybe same thing, when i upgrade to 7.1. Others on T-Mobile did to. It lasted about a day. I'm not sure if re-sending service books fixed it or if it fixed on it's own. It coud have been a network thing.

Assuming Protect is supported on your carrier, I would try the usual: Battery pull, re-send service books, delete and re-install Protect. I doubt you need to re-install the OS, but it won't hurt anything to try.
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Last edited by aiharkness : 10-13-2012 at 06:34 AM.
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