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Old 10-14-2012, 12:15 AM   #14 (permalink)
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Default Re: blackberry protect no longer working

My point was to confirm it is either a network issue (either carrrier or RIM, or both) or a service book problem (assuming your carrier supports Protect).

It could be something on the carrier's side of things and they don't know it. You aren't going to get anywhere with first line customer support. If your carrier runs a support forum, see if you can get the attention of one of the carrier reps. I don't know about your carrier, but I have seen rep's on the T-Mobile board take a weird technical issue that is happening to one individual and doesn't make sense and they get it fixed. Maybe you will be lucky.
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Last edited by aiharkness : 10-14-2012 at 12:17 AM.
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