Originally Posted by saxophone
Thanks for this
I have tried this (Cause 2) and I have registered the device and received confirmation.
However the problem remains.
My service provider confirms that my plan includes the blackberry protect service (it has been working for nearly 2 years on this phone anyway)
I can't understand why it has just suddenly given problems.
So I still cannot use the protect functionality!
which version of software do you have on device? it's very posible do you have one version whichis not support by your provider.
latest version for MTN South Africa on BlackBerry® Bold™ 9780 is v126.96.36.1995 (Multilanguage).