| | Re: blackberry protect no longer working
Desktop manager installs the OS versions released by your carrier. You are, but your account, running official releases on both devices.
Something weird is going on. I don't think it is something you can solve on hour own. You could wipe device, reinstall the OS,.and start from scratch. I don't think it will make a difference. Your solution is to be found through the carrier, if only you can convince them.