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Old 10-27-2012, 01:25 PM   #2 (permalink)
aiharkness
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Location: Florida Panhandle
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Default Re: Need Telstra Help

So, sounds like you do have a BlackBerry data plan on your line, and also sounds like yor BlackBerry is connecting to the RIM BlackBerry servers, if you indeed are getting EDGE in all caps.

The first two troubleshooting steps are hard reset and re-sending service books. A hard reset is performed by removing the battery while the power is on and waiting 30 seconds before putting the battery back.

You can re-send service books from the handset provided the email setup app is connecting to the network. Or, use the BIS web portal provided by Telstra. Or, call Telstra customer service and ask them to re-send the service books.

If neither of these steps is the solution, talk to Telstra and have them check over your account setup on their end.
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