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Old 10-31-2012, 08:22 PM   #1 (permalink)
xxaarraa
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Default Call forwarding problem on AT&T Bold. AT&T doesn't have a clue why.

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OK board, I searched and didn't find anything. Hoping someone here can help me, this is driving me crazy!

I have a work-issued BB 9700 via AT&T.
I have a personal iPhone also via AT&T.
I used to be able to forward all BB calls to iPhone after hours and on weekends. I always used the shortcut *21*xxxxxxxxxx# to initiate forwarding and #21# to cancel. Worked like a charm for many months.
Then all of a sudden, people started complaining that when they called my BB, it went direct to voicemail. When I investigated, it is indeed sending all calls to voicemail even though the forwarding settings clearly say to forward to another number (iPhone).

I have tried everything including flashing the OS to OS6. I have tried setting forwarding via the phone options also instead of using the shortcut. I called AT&T and they said they put in a ticket but never heard back from them.

Can anyone help me? It is not feasible to carry two phones all the time. Thanks in advance.
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