The only thing I have changed is trying to get BBDT to stop trying to sync with iTunes every time I connect. I have many other entries with first names separated by "&" but the only ones that come up with this problem are the ones I recently added to Outlook. As for the appointments - In the past if I deleted an appointment from either Outlook or the device it would be deleted from the other on the next sync. Now it wants to add it back to where it was deleted. I don't see an option for that.