| | BES for GroupWise - Can't see user
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I am trying to add a new user to my BES from my GroupWise server. The user in question has been in our GroupWise system for many years, and his GroupWise works fine. However, he does not show up in a user search on the BES.
He had an old BlackBerry that worked fine, but had to get a new phone. When we went to Enterprise Activate his phone, it would not work, so our helpdesk deleted his user from the BES and tried to re-create it. That is when we found that we could no longer see the user.
We are running BES 5.0.1 MR6 and GroupWise 8.0.2.