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Old 11-06-2012, 12:53 PM   #5 (permalink)
aiharkness
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Default Re: Blackberry Identity

I noticed the first suggestion was to try doing it on wifi at a hotspot. That struck me as weird...at least I don't understand. I would think turning off wifi -- if you are using it -- and using the mobile network would make more sense. But I assume you are failing when using the mobile network.

I don't know what else to suggest, except I would experiment if it were me. I'd first try a security wipe, and select the option to delete all user installed apps. Then try the update. If that doesn't work, I'd force an OS reinstall using desktop manager, then try again.
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