| | can't update to 7.1 on new phone
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I picked up a used 9900 yesterday and it's currently running 7.0.x so I wanted to update to 7.1
The person I bought it from says it is unlocked for all carriers but didn't know anything more than that
The phone doesn't have any carrier markings on it, and no splash screen.
Vendor ID shows 301 which is carphone warehouse out of the UK. I downloaded their version of the new OS but bb desktop doesn't want to install that either. The online update tool also said no updates available.
I read some information about using loader.exe to do a wipe/install, is that the recommended next step?