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Old 11-09-2012, 05:30 PM   #1 (permalink)
fotnost
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Join Date: Jun 2012
Model: 9900
OS: 7.1.0.694
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Default Strange Google Talk IT Policy Issue

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using Bold 9900 with the latest 7.0.0.746 OS and am on BIS

my Google talk always worked fine up until yesterday. All other services are working fine - Yahoo Messenger, BBM, WhatsApp and my E-Mail. But Google Talk is giving me Connection Error 65

Tried Hard boot and BRT - did not help. I discovered that under - Security - Security Status Information (IT Policy) - There is an entry of the GTALK Service Book...

if I click the BlackBerry key on it - it gives me the following options - Verify Security Software, Regenerate Encryption Key, Save, Help and Close.

There is no way I can take that Service Book Entry from there (cnnot delete)

I googled for IT policy issues - and - wiped my device using wipe feature.. did not work

did it from desktop manager - security tools.... did not work

and after wipe .. i did hard boot - i am not even restoring from a backup

even if i manually try to sign in... as soon as i do enter my username and password.... this entry appears... before that the entry is not there

can anyone help? my service provider is not even understanding the issue :(

P.S - If i go to Device - status - and then type "BUYR" on the keypad - the additional line of info that appears says IT POLICY = DISABLED (strange) ... so that means the OS doesn't have it?

why is Google Talk the only thing getting blocked everytime?

Last edited by fotnost : 11-09-2012 at 05:37 PM.
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