View Single Post
Old 11-19-2012, 10:51 AM   #1 (permalink)
Knows Where the Search Button Is
MasterofKarate's Avatar
Join Date: Mar 2011
Location: Redwood City, CA
Model: None
Carrier: Verizon
Posts: 44
Post Thanks: 4
Thanked 6 Times in 6 Posts
Default Enterprise Activation fails only on standby servers

Please Login to Remove!

Hi everyone,

We are having an issue in our BES environment where we cannot activate users when running on any of our standby servers. The ETP message is delivered, picked up from the Inbox, and is never modified by the user(s). All other functions seem to be working OK while on the standby and activations for all devices are successful when running on the primary.

Activation takes about 5 minutes to fail on the device with the error "The BlackBerry Enterprise Server has not responded to your activation request. An error may have occurred" with the options to view more details, continue activation, or cancel activation.

BES 5.0.3 MR8
Domino version 8.5.3

From our MAGT logs:

[40000] (11/19 09:20:21.854):{0x1BA8} {User Name Removed} *** OTAKEYGEN *** Failed to get password for the ACTIVATION request : ERR_GENERAL

[40000] (11/19 09:20:21.854):{0x1BA8} {User Name Removed} *** OTAKEYGEN *** sending ABORT_TRANSACTION, reason = NO_PASSWORD, description = "", transID = 53154148

[40393] (11/19 09:20:21.869):{0x1BA8} {User Name Removed} Message deleted from the mail file by sender request on server [Domino Mail Server Name Removed], NID=19906

[20262] (11/19 09:20:22.088):{0x1BE4} {User Name Removed} Unable to save PIM state data

[40000] (11/19 09:20:22.088):{0x1BA8} {User Name Removed} Email Settings: fetching modified documents

Any ideas/help would be greatly appreciated. Thanks!
Offline   Reply With Quote