Originally Posted by BahamaMama
It dropped about 2 weeks ago but not from very high...and it is in a protective case. Could this cause this? What should I do?
Absolutely. 9800s are particularly susceptible from damage from falls.
My first advice is to take it to your carrier's shop and see if they will repair or replace it. If not, buy a new one. They can be had for very little money on the Internet.