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Old 11-30-2012, 08:53 PM   #7 (permalink)
nobody7290
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Join Date: Mar 2006
Model: 9700
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Default Re: Enterprise activation fails with one specific user

I dont know, what you previously have done to resolve the problem...

Make sure, the user has not enabled forwarding mail to another address (even in copy).

First, I would check if the server and the mailbox recevies the etp.dat file. This can be easily be done by either examining the message tracking logs of the server. Or, as an alternative, shutdown the BES for a few minutes, and, try an activation. The etp.dat should then appear in the mailbox of the user.

If the etp.dat arrives in the mailbox, delete it, make a new try, but try this handheld with a different user, or, try a different blackberry with this user.

If the problem is the user (even, if he never had a Blackberry enabled mailbox), try to delete the user from the BES including all exchange related data, security erase the handheld (wait a little, or confirm that this really happend), and try again.
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