Thread: Help Please!
View Single Post
Old 12-09-2012, 05:17 PM   #6 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,006
Post Thanks: 28
Thanked 535 Times in 519 Posts
Default Re: Help Please!

If the device is password protected, and the device is locked, you not only have to enter the device password in Desktop Manager, but you also have to enter the password on the device and unlock it. If you can't enter the password on the device, either because the keypad isn't working or the keys are entering incorrect keystrokes, then I don't see what you can do. That is why I said you are screwed. At least you very likely are.

You could try drying the device in a bag of rice and get the keypad working well enough, but odds are it is too late now. Also, I don't think replacing the keypad will fix it, but I could be wrong on that.
Posted via Mobile
Offline   Reply With Quote