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Old 12-14-2012, 03:24 PM   #1 (permalink)
imtaylor
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Default BB Cloud / office - now two mailboxes

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I have a BB 9900. I used to have an Exchange Server with BES. I switched over to Office 365 and BB cloud. Should have been a straight forward swap!

During assisted migration today, I did a factory reset of the device which wiped everything apart from apps and then activated Enterprise Activation which seemed to work. However, I was still having problems getting the old Outlook profile to migrate from old laptop to new laptop, so I thought I'd use the Blackberry itself as a storage device to export the profile over. In so doing, I somehow created a new mailbox on the BB, so emailed the migration assistant and said that I was doing a factory reset again. He duly reset Enterprise Activation and an hour later, I reactivated it. it seemed to work, however, I now have two mailboxes on the BB?

One of the mailboxes is simply called "Messages" (as it was before) and the other called (myemailaddress) which has a similar icon with a small briefcase next to it? Not a major problem, other than whenever I send an email from the BB, it shows up in both mailboxes as a sent item.

I've obviously duplicated something somewhere and somehow created two mailboxes on the same device but have no clue how, or where!

Any help much appreciated.

thanks.
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