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Hey guys, first up let me apologise for how incoherent and stupid I'm sure this post will sound. I am not tech-minded, and repeated searches are getting me nowhere.
I have the Blackberry Bold 9900 and my carrier sent me a replacement handset which I got today. It keeps asking me for 'enterprise activation', which, going by what the internet is telling me, appears to be for corporate accounts. This is a personal phone, not through work. I can't see another way to add my email account to the handset. Weirdly, the dropdown search feature on the browser has gone too (so if I type 'blackberry' into the address bar, there isn't the option to auto-google it like there used to be).
Thanks in advance for any help.