Originally Posted by HAPPYTREE
I have used three NEW BlackBerry USB cables and the result is unchanged.
The green bar during the back up process gets almost to the end and seems to "hang" on:
"Backing up Smart Card Options 1 of 1 Record"
Its just doesnt complete that part of the process.
Now that is a bit different than just being slow. So it's hanging on a particular step in the process. KB29522-"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software