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Old 12-19-2012, 12:04 PM   #12 (permalink)
devnull
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Default Re: Desktop Manager & Back Up

Quote:
Originally Posted by HAPPYTREE View Post
I have used three NEW BlackBerry USB cables and the result is unchanged.

The green bar during the back up process gets almost to the end and seems to "hang" on:

"Backing up Smart Card Options 1 of 1 Record"

Its just doesnt complete that part of the process.

Thoughts?
Now that is a bit different than just being slow. So it's hanging on a particular step in the process.

KB29522-"Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software
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