View Single Post
Old 12-29-2012, 02:37 PM   #2 (permalink)
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,120
Post Thanks: 38
Thanked 556 Times in 551 Posts
Default Re: Bold 9900 Repeat Reboots and Crashes

Generally the reboot is caused by either hardware or a bad battery. you did not mention if you added any APPS but if you or your company has then you might try deleting all added apps and see if the phone acts the same. Are you using the same charger? if it is not fully charging the phone it could be the cause. LI type batteries do not do good if allowed to discharge below 20%. If your going to a store for a replacement then try going to a ATT device support center. Again see if it works ok before your company activates it on the BES. Just try using it for a few days. It could be something they are loading.
The other problem may be low memory. Without a memory card all the data including any media must be on the internal memory. Check to see it is not low < 40 meg or so.

The SIM card could be an issue. Try it in a different phone. Also have ATT send a new one if your unsure.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline   Reply With Quote