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Old 01-06-2013, 09:21 PM   #1 (permalink)
Ramkumarkn
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Exclamation Cant reload OS, basically the BB is not detected

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Hi,

Happy new year everyone.

I am unable to perform a OS reload on 1 of our user BB 9000, as the loader.exe cant detect phone at all.

Phone is just stuck on white screen at Error-513.
I have deleted the vendor.XML file, rebooted twice and also reinstalled the software.

Pls note the device mgr does detect the Blackberry.

Any pointers to get this working?

RamuZKing
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Ramu D king
Mobility infra support specialist
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