Dubdub

1st : they both got active BBM data plan
2nd : they both use BBM as much as i do (everyday)
3rd : they both can add my friends here in the UK, but not me
4th : wiped everything, including service books, etc.. still didn't do the trick
5th : called my carrier TONS of times.. they still can't help me..
6th : my other half tried to add my friend who lives here in the UK, but when she tried adding me up, still didn't do the trick..

so.. any more ideas?? -_-
dunno how to figure it out.. -_-