Originally Posted by johndBB
I have a quick query and wonder if you can help. We have a number of Blackberry handsets connected to a hosted BES which is held off site. The problem we have is a number of handsets for some reason are not accepting the Blackberry security passwords. If it was just 1 or 2 I would put it down to the user just forgetting the password. However we now have approx 15!. Our supplier is telling us the Blackberry handsets are not syncing to the BES. I have check with Vodafone and Orange and the numbers are live on the network. I have also tried a hard reboot and swapping sim cards, but no joy. I have noticed however that most of them are showing edge in lower case! From my limited understanding all BES tariffs show network coverage in upper case.
Does anyone know if a Blackberry is in "sync" mode with a BES when in sleep/screen lock mode? YES
Many thanks in advance
if in lower case edge they lost their dataplan and the carrier might have done this
also do a battery pull just in case to see if it comes back