View Single Post
Old 01-09-2013, 09:25 PM   #2 (permalink)
tsac
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,344
Post Thanks: 43
Thanked 588 Times in 581 Posts
Default Re: Can't send SMS to specific contact

The usual thing that controls the text messages is the plan features. Sending a text using the dial number sounds like it is bypassing some restriction placed on the BB by the BES on it's IT policy for the user. Because your having issues with the BES support, unless you can get to someone who can work with you you may be stuck. It might be easier to just have them delete the BB from the BES and then add it back and copy a working users info for setup. Almost sounds like my IT department! but mine is in the US.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline   Reply With Quote
The Following User Says Thank You to tsac For This Useful Post:
nmgmarques (01-10-2013)