Thanks, I'll try the support forums that you suggest and the support email address you mention does not reply, not even an automatic "Thanks for your question".
Originally Posted by hrbuckley
The double payment is a problem that RIM should address. Have you tried posting in supportforums.blackberry.com ? As an application vendor I don't like to see people have this problem.
The problems you are having running the application on a specific phone need to be addressed to the application vendor. The application page in BlackBerry World lists