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Old 02-10-2013, 05:24 PM   #3 (permalink)
nobody7290
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Default Re: Adding BES 10 to a BES 5.0.4 Environment (Configuration DB)

Page 21 of the "Blackberry_device_service_6-1.2_Installatiotn_and_Configuation_Guide_en.pdf:
Unsupported Environments:
"You cannot connect the BlackBerry Device Service and the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express to the same BlackBerry Configuration Database. To run the BlackBerry Device Service and the BlackBerry Enterprise Server or BlackBerry Enterprise Server Express in the same organization, you can configure one BlackBerry Configuration Database for the BlackBerry Device Service instances, and another BlackBerry Configuration Database for the BlackBerry Enterprise Server instances or BlackBerry Enterprise Server Express instances."

Long text, but this is, what RIM_Next_Door also told.

However, you wrote, you made a new configuration database, separate from the BES5. If after installation of the BES10 Service the BES5 stopped working it is unlikely, that the problem was with the database.
The only thing, I can think of is, you used the SRP of the BES5 for the installation of the BES10 (which is very unsupported I guess). If this was the case, use the SRP that came with the BES 10 server.

The BES5 and the BES10 are working completely independent from another. There is no communication channel between them. You are able to manage a user with the Managment Studio which communicates with BES5,BES10, and the universal device service.
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