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Old 02-27-2013, 01:50 PM   #9 (permalink)
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Default Re: I Like My Playbook, But...

Quote:
Originally Posted by NoBox View Post
I think this is not meant for me. But, just in case, yes I do. That is why I said I was not this site's customer. I am Blackberry's customer. That should be clear from my post content and my explicit statement. If not, it should be now.

Sites like this are useful. But they should not be a substitute for service to the buyer of a seller's products. To the extent they are needed due to lack of product support, any product, not just computers, shame on the seller.

Good customer support is expensive. But, those companies that provide a product that lives up to its' advertising and is supported by excellent customer support flourish. Those that do not, do not.
The reason their customer service is atrocious is that they traditionally do not support individual consumers. They support carriers or large enterprises. The Playbook does not fit into those model and hence is not well-supported.
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