Originally Posted by dc/dc
No, but they do to reply. What I was trying to say is that you're barking up the wrong tree.
Not a dog; not barking. Nearly everyone agrees Blackberry customer support is atrocious. Some people, maybe some strongly affiliated with Blackberry, have an uncontrollable need to make excuses for them. In fact, all that matters is if they are going to market proper customer oriented devices supported by good customer service before they become irrelevant. Reading forums such as this has to be part of any intelligent operation.
My hope and bias is that they do succeed.