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Old 04-02-2013, 05:48 PM   #2 (permalink)
knottyrope
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Join Date: Jan 2008
Location: Massachusetts
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Default Re: Unable to assign a device to a specific user

try
KB20015-"Unable to retrieve specific device attributes from the device that is connected to your computer" appears when a BlackBerry smartphone is assigned to a user in the BlackBerry Administration Service
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