View Single Post
Old 04-17-2013, 06:33 PM   #4 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,902
Post Thanks: 49
Thanked 666 Times in 652 Posts
Default Re: 9360 vanishing Icon problem

Reading some of the reasons ICON's vanish, Blackberry support indicates thisis a problem with some versions of OS and it suggests doing an OS upgrade. do a backup first. you can also do the backup and try a factory restore. If the ICON is there then do a restore.
you did not indicate the OS level you have.

Another thing is if your using a corporate BB they can remove the ICON via the IT policy.
If someone helps, tell them by clicking the Thanks button

9810 BES
Z10 on BES
Offline   Reply With Quote