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Old 04-22-2013, 07:01 PM   #7 (permalink)
Thumbs Must Hurt
Join Date: Aug 2011
Model: 9800
Carrier: ATT&Verizon
Posts: 149
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Default Re: BlackBerry Customer Support

Latest in the saga:
When return and repair box from Blackberry didn't arrive either last Thursday or Friday I emailed a query. Gee, we are so sorry, we apologize, but we sent it to the wrong address. We can't just resend to the correct address. We have to cancel that RMA, get a confirmation from the repair facility and the start over with a new RMA.

Blackberry rep said that by the time they got everything done it would be a week(next Friday) before they would have an R&R box to me. FedEx delivers late afternoon so it would be Monday before it can be returned to Blackberry. Then 5-7 business days(they say) for the repair facility.

In short, if every thing changes and Blackberry starts doing things with the customer in mind by the time this is finished it will be a month since this incident started. Totally unacceptable.
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