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Old 05-02-2013, 10:38 AM   #5 (permalink)
geh_dirt
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Default Re: Unable to readd user BDS (BES10)

I highly recommend that you never try to manually delete any records from the BDSmgmt tables.

This is a known bug and I was able to resolve it by using the KB18404 document.

This is the part that is specific to the BDS environment.

For BlackBerry Enterprise Service 10

Under BlackBerry Solution Management.
Click Manage Users.
Click View more criteria.
In the Device criteria, find the Device Status drop-down list and select Pending delete.
Click Search.

or

Under BlackBerry Solution Management.
Click Manage Users.
Click View more criteria
In the User criteria, find the Queued to delete the user drop-down list and select True.
Click Search.


The user can be purged from the database or removed immediately from the BlackBerry Enterprise Server services by performing the following steps:

Click the Display name of the user that is displayed when searching for user accounts that are queued for removal of BlackBerry Enterprise Server services.
Click Immediate removal of BlackBerry services.
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