View Single Post
Old 05-05-2013, 07:42 PM   #9 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,677
Post Thanks: 89
Thanked 825 Times in 794 Posts
Default Re: BlackBerry Customer Support

Unfortunately the experience your are having is becoming more and more common with a lot of company's. The only thing people can do is not accept the statements they receive from the call centers and escalate to a supervisor or even higher. A lot of company's do want to hear from customers and are usually responsive when you get to a higher level. Commenting on the good as well as the bad is always good so you donít sound like a totally negative person just one that is really trying to get support but are running into an unacceptable situation. Sadly more and more companyís are outsourcing support and that's where the problem starts.
If someone helps, tell them by clicking the Thanks button Ó

Z10 on BES
Z10 on BIS
Offline   Reply With Quote