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Old 05-05-2013, 07:42 PM   #9 (permalink)
tsac
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Default Re: BlackBerry Customer Support

Unfortunately the experience your are having is becoming more and more common with a lot of company's. The only thing people can do is not accept the statements they receive from the call centers and escalate to a supervisor or even higher. A lot of company's do want to hear from customers and are usually responsive when you get to a higher level. Commenting on the good as well as the bad is always good so you donít sound like a totally negative person just one that is really trying to get support but are running into an unacceptable situation. Sadly more and more companyís are outsourcing support and that's where the problem starts.
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