Originally Posted by ZombieBerry
I had to do the same thing. I turned my phone off (with protect turned off as well), turned off location services and then logged into protect.blackberry.com and made the device play a sound.
Turn your device back on and enable Protect. You will hear the ringing as the phone is quite loud. You should see your device appear on the website when you turn your device on.
When I go into BB protect, I see my device but it says that the sound for finding the device if off> how do you turn it on??