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Old 05-12-2013, 05:06 PM   #11 (permalink)
Thumbs Must Hurt
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Join Date: Dec 2008
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Default Re: BlackBerry Customer Support

Despite your problems, putting the blame on "corporate management" is a bit to far fetch for me.

I work in a BigBox store and frankly it's hard to deal with clients who rather stay in the comfort of their home instead of passing by the store to get help. I'm not saying it's the case with you but instead of dealing with them on the phone or by email. Was there no other possibilities? ie the store where you bought that product? (if possible)

In any case this is indeed a sad story and very frustrating. Working/dealing with customer services on the phone is never easy.

Question, the way you "talk" it seems that you used to work for Blackberry(RIM), correct?
Bacchus|My PC|Playbook 64Gb OS2.1 and BB9900 OS7.1
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